Control Center: Your Command Hub for Fire Protection Operations
The FireWATCH Control Center is the intelligent command hub for safety service companies and fire protection providers. Manage contracts, schedules, technicians, dashboards, KPIs, compliance, reports, customers, and billing — all from one unified web platform.
Everything your fire protection business needs to operate smarter, faster, and more efficiently.
Who Is the Control Center For?
If you manage teams, technicians, contracts, and many sites – the Control Center is made for you.
Fire Protection & Safety Service Companies
Comprehensive fire system maintenance and inspection services
Maintenance & Operation Contractors
Ongoing facility maintenance and compliance management
Facility & FM Providers
Managing multiple clients and properties efficiently
⭐ Key Benefits at a Glance
One dashboard for all clients, contracts, and sites
Full visibility over technicians, visits, and system status
Faster reporting and less paperwork
Better customer experience and transparency
Designed for NFPA & Civil Defense compliance
Control Center – Main Features
Core capabilities of the FireWATCH Control Center
📊 Central Dashboard & Live KPIs
See everything important at a glance: Total active contracts & sites, upcoming and overdue visits, open defects and critical issues, technician performance & workload.
Key Features:
- One screen that tells you what's happening now
- Real-time updates on visit status and technician location
- Critical alerts for overdue visits and urgent defects
- Performance metrics across all sites and teams
📅 Contracts, Schedules & Visit Automation
Turn your contracts into executable schedules – automatically. Create Annual Maintenance Contracts (AMC) and link sites/systems.
Key Features:
- Auto-generate periodic visits (monthly, quarterly, yearly)
- Avoid missed visits and contract penalties
- Track contract progress and remaining visits
- Automated reminders for upcoming service dates
👷 Technician Assignment & Field Coordination
Assign the right technician to the right job – in seconds. Balance workloads between crews and track field operations in real-time.
Key Features:
- View technician calendar and availability
- Track check-in/check-out from the field
- Balance workloads between crews
- Link every visit to the correct contract and site
📄 Reports, Certificates & Document Center
Generate professional documents with minimal manual work. Automatic draft reports from Technician App data.
Key Features:
- Standard templates for maintenance reports & certificates
- Store all reports in a searchable repository
- One-click report generation and delivery
- Compliance-ready documentation
💬 Client Communication & Approvals
Keep all client communication centralized and traceable. Send reports and quotations from the Control Center.
Key Features:
- Receive client approvals on repairs or extra works
- In-app messaging between your office and client representatives
- Complete audit trail of all communications
- Faster decision-making and approval cycles
💰 Financial & Odoo Integration
Connect operations with business and finance (where enabled). Sync contracts with quotations and sales orders.
Key Features:
- Generate invoices based on completed visits or contract milestones
- Use Odoo CRM, Accounting, and Inventory for a full ERP ecosystem
- Automated billing and payment tracking
- Complete financial visibility
🔄 Workflow Automation & Work Orders
Smarter Processes. Zero Bottlenecks.
With FireWATCH Workflow Automation, routine processes like approvals, escalations, and task assignments are fully automated. Work orders ensure that every defect or service need becomes an actionable task.
Workflow Automation Benefits:
- ⚡ Automated Approvals – Repair quotes, invoices, and schedules flow seamlessly
- 🧾 Customizable Workflows – Tailor steps to match company policies
- 📊 Transparency – Track each stage of the process with timestamps
- 🔔 Smart Notifications – Alerts when tasks require user action
Work Orders Benefits:
- 📋 Automatic Generation – Defects or client approvals create work orders instantly
- 👨🔧 Technician Assignment – Assign tasks directly from the dashboard
- 📅 Linked to Calendar – Work orders appear in technician schedules automatically
- 📊 Progress Tracking – Monitor live status: Pending → In Progress → Completed
- 📂 Integrated Reports – Completed orders generate reports & certificates
How the Control Center Connects with Apps
FireWATCH Control Center is the brain of the ecosystem
Control Center
Dispatch visits & manage contracts
Technician App
Receive visits, complete inspections
Real-Time Sync
Data flows back instantly
Client App
Clients view reports & approve work
Office, field, and client are finally connected in one continuous workflow. Update dashboards & KPIs in real time across all platforms.
Learn More → FireWATCH EcosystemTake Full Control of Your Fire Protection Operations
With the FireWATCH Control Center, safety service companies gain full visibility, stronger control, and a more professional experience for their clients – all from one secure cloud platform.