Terms & Conditions

1. Definitions

For the purposes of this Agreement, the following definitions shall apply:

• 1.1 "FireWATCH" or "the Platform": The cloud-based system for fire protection maintenance management.
• 1.2 "Company" or "Provider": The legal entity owning and operating FireWATCH.
• 1.3 "Customer": Any organization, company, or individual subscribing to or using the Platform.
• 1.4 "Users": Individuals authorized by the Customer to access and use the Platform.
• 1.5 "Subscription": The annual paid license granting access to the Platform.
• 1.6 "Data": Any content, documents, media, reports, checklists, or information uploaded or generated by the Customer or Users.
• 1.7 "Odoo Solutions": The integrated modules available in the Premium and Customize plans.
• 1.8 "SaaS": Software as a Service, cloud-based access without local installation.
• 1.9 "Agreement": These Terms and Conditions in full.

2. Subscription Terms

• 2.1 FireWATCH operates under an annual subscription model, prepaid for 12 months.
• 2.2 The Platform offers four subscription plans:
  • FireWATCH Light
  • FireWATCH Basic
  • FireWATCH Premium
  • FireWATCH Customize
• 2.3 The subscription grants the Customer a non-exclusive, non-transferable, revocable license to use the Platform.
• 2.4 Subscriptions renew automatically unless cancelled in writing at least 30 days prior to renewal.

3. Payment Terms

• 3.1 Subscription fees are due annually and are non-refundable, except as specified.
• 3.2 Service activation occurs only after full payment is received.
• 3.3 Late payments may result in suspension of service.
• 3.4 Renewal invoices are issued 15–30 days prior to subscription expiration.
• 3.5 The Company may revise pricing upon renewal with prior notice.

4. Trial Period

• 4.1 FireWATCH may offer a free trial (7–14 days) at its discretion.
• 4.2 Trial features may be limited compared to paid plans.
• 4.3 Trial data may be deleted if the Customer does not subscribe.
• 4.4 Trial extensions require written approval from FireWATCH.

5. Refund Policy

• 5.1 Annual subscription fees are non-refundable.
• 5.2 Refunds are issued only under:
  • Duplicate payment
  • Verified banking error
  • Court-ordered refund
• 5.3 Refund requests are processed within 14 business days.

6. Cancellation Policy

• 6.1 The Customer may cancel at any time; however, cancellation becomes effective at the end of the current subscription period.
• 6.2 No refunds are provided for unused months.
• 6.3 FireWATCH reserves the right to suspend or terminate the account for violations.

7. Acceptable Use Policy (AUP)

The Customer and Users agree not to:

• 7.1 Use the Platform for any unlawful activities.
• 7.2 Attempt to breach, hack, or bypass system security.
• 7.3 Upload malicious software, viruses, or harmful content.
• 7.4 Share login credentials with unauthorized persons.
• 7.5 Overload the Platform or misuse system resources.
• 7.6 Copy, distribute, resell, or modify any Platform content.

FireWATCH may immediately suspend service for violations of the AUP.

8. Data Ownership

• 8.1 The Customer retains full ownership of all Data submitted to the Platform.
• 8.2 FireWATCH does not claim ownership of Customer Data.
• 8.3 Data will not be shared with third parties except:
  • As required by law
  • Government request
  • With the Customer's written approval
• 8.4 The Customer may request data export during an active subscription (for Basic, Premium, and Customize plans).
• 8.5 Customer Data is retained for 60 days after subscription expiry, after which it may be permanently deleted.
• 8.6 The Customer is responsible for maintaining backup copies after exporting data.

10. Privacy Policy (GDPR-Aligned Principles)

FireWATCH adheres to the following principles:

• 10.1 Lawfulness & Transparency: Data is collected and processed legally, fairly, and transparently.
• 10.2 Purpose Limitation: Data is used solely to provide FireWATCH services.
• 10.3 Data Minimization: Only necessary information is collected.
• 10.4 Accuracy: The Customer may request corrections to inaccurate data.
• 10.5 Storage Limitation: Data is retained only for the subscription duration plus 60 days.
• 10.6 Integrity & Confidentiality: FireWATCH applies:
  • Encryption
  • Secure hosting
  • Access control
  • Backup routines
• 10.7 Data Subject Rights: The Customer may request:
  • Data access
  • Export
  • Correction
  • Deletion (where legally possible)
• 10.8 Third-Party Processors: Any external providers (e.g., hosting, payment gateways) adhere to equivalent privacy obligations.

11. Confidentiality

• 11.1 Both parties may exchange confidential information, including:
  • Operational processes
  • Technical data
  • Client records
  • Access credentials
  • Financial documents
• 11.2 Each party agrees to:
  • Keep all confidential information strictly confidential
  • Use it solely for the purposes of this Agreement
  • Not disclose it to third parties without written consent
• 11.3 Confidentiality obligations shall remain in force for five (5) years after termination.
• 11.4 Disclosure is permitted only if required by:
  • Law
  • Government authority
  • Court order

12. Service Availability (SLA)

• 12.1 FireWATCH targets 99.5% uptime, excluding scheduled maintenance.
• 12.2 Scheduled maintenance notices will be provided 24 hours in advance.
• 12.3 Emergency maintenance may occur without notice.

13. Odoo Integration

• 13.1 Odoo Solutions are available only in the Premium and Customize plans.
• 13.2 Additional customization or development is billed separately.
• 13.3 FireWATCH is not responsible for issues arising from third-party Odoo modules.

15. Limitation of Liability

• 15.1 FireWATCH shall not be liable for:
  • Indirect or consequential damages
  • Loss of profits
  • Data loss due to Customer negligence
  • Internet or infrastructure outages
• 15.2 Maximum liability is limited to the total annual subscription fee paid by the Customer.

16. Arbitration

• 16.1 If a dispute arises, the parties shall attempt to resolve it amicably within 15 days.
• 16.2 If unresolved, the matter shall be referred to arbitration under:
  • The Saudi Center for Commercial Arbitration (SCCA)
  • Location: Riyadh, Saudi Arabia
  • Language: Arabic
  • Decision: Final and binding
• 16.3 Arbitration does not exempt the Customer from payment obligations or continued service usage during the dispute.

17. Governing Law & Jurisdiction

This Agreement is governed by the laws of the Kingdom of Saudi Arabia.

Courts of Riyadh shall have jurisdiction over matters not requiring arbitration.

18. Entire Agreement

These Terms & Conditions constitute the entire agreement between the parties and supersede all prior agreements, written or oral.