Live Chat & Approvals
💬 Communicate and Approve Work Instantly
Chat with technicians, approve quotes, and authorize additional work directly from the app. Real-time communication eliminates delays and keeps projects moving forward smoothly.
Key Benefits
Faster decisions, better communication
Direct Technician Chat
Message technicians directly during their visit. Ask questions, provide access codes, or clarify instructions instantly.
Quick Quote Approvals
Review and approve repair quotes with one tap. Technician can proceed immediately without waiting.
Photo & Video Sharing
Technicians can share photos of issues directly in chat. See exactly what needs repair before approving work.
Digital Authorizations
Approve additional work, scope changes, or emergency repairs with legally binding digital signature.
Complete Chat History
All conversations archived and searchable. Reference past discussions and decisions anytime.
How It Works
Communicate and approve in real-time
Technician Discovers Issue
During inspection, technician finds defect requiring repair. Takes photos and creates quote directly in mobile app.
Receive Notification
Client receives push notification about quote. Tap to open app and see details with photos.
Chat for Clarification
Ask questions via chat if needed. Technician responds immediately with additional photos or explanation.
Approve with One Tap
Review quote details and tap approve button. Technician receives authorization instantly.
Work Proceeds Immediately
Technician completes repair on the spot. No delays waiting for phone calls or email approvals.
Ready for Instant Communication?
Start chatting and approving work in real-time. Try FireWATCH free for 14 days.