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🔥 Privacy Policy

How FireWATCH Protects Your Data

Effective Date: January 1, 2025

Welcome to FireWATCH, a cloud-based platform specialized in fire protection maintenance, inspections, contracting, compliance, and digital reporting.

This Privacy Policy explains how we collect, use, store, protect, and share your data when you use the FireWATCH Platform, the Technician App, the Customer App, and all related services.

By accessing or using our Services, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

  • Name, phone number, email address
  • Company information and job role
  • Login credentials (username, password – encrypted)

1.2 System & Operational Data

  • Fire protection system details
  • Maintenance records, KPIs, inspection reports
  • Photos, videos, voice notes uploaded by technicians
  • Equipment status, system health readings
  • Visit schedules, technician routes, timestamps

1.3 Technical Data

  • Device type, IP address, browser version
  • GPS location when required for visit verification
  • Cookies and usage analytics

1.4 Financial & Subscription Data

  • Payment transactions
  • Invoices and subscription plan information

2. How We Use Your Information

We use your data to:

  • Provide, operate, and maintain the FireWATCH platform
  • Manage maintenance contracts and technician workflows
  • Generate reports, certificates, logs, and compliance documentation
  • Improve platform performance and security
  • Process payments and subscriptions
  • Send alerts, reminders, and important notifications
  • Ensure compliance with NFPA, Civil Defense, and regulatory requirements
  • Provide customer support and resolve technical issues

3. Legal Basis for Processing (GDPR-Aligned)

We process data under the following legal grounds:

  • Contractual necessity: to provide you with FireWATCH services
  • Legitimate interest: platform improvement, security, analytics
  • Legal obligation: safety audit logs, Civil Defense reporting
  • User consent: location services, marketing, cookies

4. Data Sharing

FireWATCH does not sell personal data.

We may share data only with:

  • Service providers (hosting, cloud storage, payment gateways)
  • Authorized technicians and contract managers
  • Regulatory authorities when legally required
  • Governmental bodies (ONLY for educational or compliance presentation – NOT for commercial use)

✔ FireWATCH has the right to use anonymized data for training, research, educational material, or presentation to governmental entities without commercial exploitation.

5. Data Ownership

  • You retain full ownership of all data you upload.
  • FireWATCH acts as a secure processor of your data.
  • You can request data export or deletion at any time (subject to legal retention requirements).

6. Data Security

We apply industry-standard security controls:

  • Encrypted communication (HTTPS / SSL)
  • Password hashing and access control
  • Regular backups
  • Multi-layer cloud security
  • Role-based access for technicians and admins

However, no system is 100% secure. We take all reasonable measures to protect your information.

7. Data Retention

We retain data only as long as necessary for:

  • Providing FireWATCH services
  • Legal and regulatory compliance
  • Internal audit and system logs

Users may request deletion where applicable.

8. Confidentiality

FireWATCH maintains strict confidentiality standards:

  • All user data is treated as confidential
  • Employees, technicians, and contractors are bound by confidentiality agreements
  • Sensitive project information is not disclosed without written authorization

9. Intellectual Property

All FireWATCH software, designs, icons, KPIs, templates, reports, branding, and digital content are the exclusive intellectual property of Drizzle Technologies / FireWATCH.

You may not copy, redistribute, modify, or reverse-engineer any part of the platform without written permission.

10. Cookies Policy

FireWATCH uses cookies to:

  • Improve user experience
  • Save login sessions
  • Analyze platform usage
  • Enhance performance and page loading

Users may disable cookies via browser settings.

Learn more in our Cookie Policy →

11. Children's Privacy

FireWATCH is not intended for anyone under 18 years old.

12. International Data Transfers

  • Data may be stored on secure cloud infrastructure located outside your country.
  • We apply GDPR-equivalent safeguards to protect your data.

13. User Rights

You may exercise the following rights:

  • Access your data
  • Correct or update data
  • Request data export
  • Request deletion
  • Withdraw consent (where applicable)
  • Object to processing

To submit any request, contact our support team.

14. Updates to This Policy

  • We may update this Privacy Policy.
  • Changes will be posted here with updated "Effective Date".

15. Contact Us

For questions or data requests:

Terms & Conditions | Cookie Policy | Contact Support