Resource Management
👷 Assign the Right Tech to The Right Job
Manage your technician workforce with skills tracking, availability calendars, workload balancing, and smart assignment. Optimize your team's productivity and ensure every job is handled by the most qualified technician.
Key Benefits
Maximize technician efficiency and job quality
Skills & Certifications
Track technician skills, certifications, and specializations. Match jobs to qualified personnel automatically.
Availability Calendar
View technician schedules at a glance. Track time off, existing assignments, and capacity in real-time.
Location-Based Assignment
Assign technicians based on proximity to job sites. Reduce travel time and fuel costs significantly.
Workload Balancing
Distribute work evenly across your team. Prevent burnout and ensure consistent service quality.
Performance Tracking
Monitor completion rates, customer ratings, and productivity metrics. Identify top performers and training needs.
How It Works
Optimize your technician workforce management
Setup Technician Profiles
Add technicians with their skills, certifications, service areas, and working hours. System creates individual calendars.
View Team Availability
Check real-time availability across your entire team. See who's available, on jobs, or off duty.
Get Smart Recommendations
System suggests best-fit technicians based on skills, location, workload, and customer preferences.
Assign and Notify
Assign visits with one click. Technicians receive instant notification with all job details on their mobile app.
Track Performance
Monitor technician performance, customer feedback, and completion metrics to continuously improve service quality.
Ready to Optimize Your Team?
Start managing your technician resources smarter. Try FireWATCH free for 14 days.