🍪 Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences and improve your experience.

2. Why FireWATCH Uses Cookies

We use cookies to:

• Improve user experience: Remember your login sessions and preferences
• Enhance performance: Optimize page loading and platform responsiveness
• Analyze usage: Understand how users interact with FireWATCH to improve features
• Save settings: Store language preferences, dashboard layouts, and customizations
• Security: Prevent unauthorized access and protect user sessions

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the platform to function. They enable core features like login authentication, session management, and security.

Examples:

• Session ID cookies
• Authentication tokens
• Security cookies

These cookies cannot be disabled without affecting platform functionality.

3.2 Performance Cookies

These cookies collect information about how you use FireWATCH, such as which pages you visit most often. This helps us improve the platform's performance.

Examples:

• Page load time tracking
• Error reporting
• Analytics data

3.3 Functional Cookies

These cookies remember your preferences and choices (such as language, dashboard layout, or notification settings).

Examples:

• Language preference
• Dashboard customization
• Theme settings

3.4 Analytics Cookies

We use analytics cookies to understand user behavior and improve the platform. These may include third-party tools like Google Analytics.

Examples:

• User flow tracking
• Feature usage statistics
• Traffic sources

4. Third-Party Cookies

FireWATCH may use third-party services (such as payment gateways, cloud hosting, or analytics tools) that also use cookies.

Examples of third-party services:

• Google Analytics (for usage analysis)
• Payment processors (for secure transactions)
• Cloud storage providers (for data hosting)

These third parties have their own privacy policies and cookie practices. We recommend reviewing their policies.

5. How to Control Cookies

You have the right to control and manage cookies. Here's how:

5.1 Browser Settings

Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block all cookies
• Delete cookies when you close your browser

To manage cookies in your browser:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, search, and services → Cookies and site permissions

5.2 Disabling Cookies

⚠️ Warning: Disabling essential cookies may prevent you from logging in or using core features of FireWATCH.

You can disable non-essential cookies (such as analytics cookies) without affecting platform functionality.

6. Cookie Duration

Cookies may be:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period (e.g., 30 days, 1 year) to remember your preferences

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time. Changes will be posted here with an updated "Effective Date".

8. Contact Us

If you have questions about our use of cookies, please contact us:

• support@firewatch.com
• +966 XX XXX XXXX
• Drizzle Technologies – Saudi Arabia & Middle East